+ What is Privacy?

Information privacy is about giving individuals some control over when, how and to what extent information about themselves is communicated to others.

Perspectives Coaching Pty Ltd (trading as Pollyanna Lenkic Consulting) is committed to providing you with privacy safeguards that are consistent with your right to choose whether you wish to provide information about yourself, and if you do provide it, the nature and quality of that information. By using our services and accessing our website you agree to the collection and use of your information in accordance with this Privacy Policy.

+ Our Principles

We have a simple approach to data protection and privacy which adheres to the 13 Australian Privacy Principals. Our obligations under the Privacy Act 1988 (Privacy Act) & Privacy Amendment (Enhancing Privacy Protection) Act 2012:

  • This privacy policy sets out how we comply with our obligations under the Privacy Act. As an Australian based organisation, we are bound by the Australian Privacy Principles (APPs) in the Privacy Act which regulates how organisations may collect, use, disclose and store personal information, and how individuals may access and correct personal information held about them
  • In this privacy policy, 'personal information' has the same meaning as defined by section 6 of the Privacy Act: Information or an opinion about an identified individual, or an individual who is reasonably identifiable:
    • (a) whether the information or opinion is true or not; and
    • (b) whether the information or opinion is recorded in a material form or not.

+ Collection

Perspectives Coaching Pty Ltd will collect personally identifiable information from you that is necessary for the purposes of supplying to you the services you subscribe to, such as name, address, email address, and telephone number.

Our services are not intended for use by children. Perspectives Coaching Pty Ltd will not knowingly collect any personally identifiable information from users under the age of 13.

+ Use and Disclosure

Perspectives Coaching Pty Ltd will use your personally identifiable information for customer service, to provide you with information that you may request, and to customize your experience with our services. Your personally identifiable information is used by Perspectives Coaching Pty Ltd to respond to your requests, process your transactions, tailor offerings to you, and for general internal business purposes.

Perspectives Coaching Pty Ltd will use your financial information to bill you for services or otherwise process your transactions. By ordering a service, you consent to Perspectives Coaching Pty Ltd providing your financial information to its service providers and to such third parties as it determines is necessary to process your transactions. These third parties may include the credit card companies and banking institutions used to process the transaction.

Perspectives Coaching Pty Ltd may share your name, email address and location information with certain select third parties whose services you have ordered. You always have the opportunity to request that your information no longer be shared with these parties by emailing Perspectives Coaching Pty Ltd. Please note that your removal from these communications will only apply to the sharing of your information in the future and not to information that may have already been shared with third parties, as provided in this Privacy Policy. You may need to contact third parties that may contact you directly to request not to receive future communications.

Unless you tell Perspectives Coaching Pty Ltd not to, Perspectives Coaching Pty Ltd may use your personally identifiable information to contact you with information it thinks you would be interested in. If you do not want to receive this information, indicate that Perspectives Coaching Pty Ltd may not do so at the point where you give Perspectives Coaching Pty Ltd your personally identifiable information. If you change your mind later, email Perspectives Coaching Pty Ltd. Email messages will also provide you with an opportunity to opt-out of receiving this information. Please note that changes to your preferences may not be effective immediately.

If Perspectives Coaching Pty Ltd is sold, or merges with, another company, or declares bankruptcy, some or all of the information collected from you may be transferred to a third party as a result of the transfer of assets and may also disclose your information when Perspectives Coaching Pty Ltd determines it is necessary to comply with applicable laws or protect the interests or safety of Perspectives Coaching Pty Ltd.

+ Quality of Data

Perspectives Coaching Pty Ltd will take reasonable steps to ensure that the information we collect from you, use or disclose is accurate, complete and up-to-date.

+ Data Security

Perspectives Coaching Pty Ltd will take all reasonable steps to ensure that the personal information we hold about you is protected from misuse and loss or from unauthorized access, modification, or disclosure.

Perspectives Coaching Pty Ltd will also take reasonable steps to destroy or de-identify your personal information when we no longer need it.

Furthermore, all Perspectives Coaching Pty Ltd employees or agents must abide by this policy.

+ Openness

Perspectives Coaching Pty Ltd will always be open and honest about the way in which we manage personal information.

+ Onward transfers of Personal Information

Except as provided herein, Perspectives Coaching Pty Ltd will not provide your personal information to any other person unless we ask you and you agree, or unless we are forced to do so by law.

+ Sensitive Information

Perspectives Coaching Pty Ltd will not collect or use information about your racial or ethnic origin, political views, religious or philosophical beliefs, membership, details about your health or sex life, or any other information considered sensitive.

+ Non-personal Information

Perspectives Coaching Pty Ltd may automatically collect non-personal information about you. This includes the type of Internet Browser and IP address you use and the site which linked you to the Perspectives Coaching Pty Ltd website. This information is used to assist Perspectives Coaching Pty Ltd in providing you with an effective website. Perspectives Coaching Pty Ltd uses non-personally identifiable information for internal purposes and to help us interact with visitors to the website. We may also share non-personally identifiable information in the aggregate form with third parties to illustrate trends and patterns. You cannot be personally identified from this information.

+ Sharing of Information

Perspectives Coaching will not share any client information without your consent. Case studies that are created are done without disclosing client details unless consent has been provided.

+ Cross-border Disclosure of Personal Information

Personal information may be stored with or disclosed to other entities overseas (who are not in Australia or an external Territory) who are directly affiliated with us in providing our service. As per ​APP 8​, steps are taken to ensure that the overseas recipient does not breach the Australian Privacy Principles.

+ Cookies

A cookie is a piece of data temporarily stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. The cookie helps the user to save time. For instance, by setting a cookie on our site, you do not have to sign in using your email and password more than once during each visit, thereby saving time while on our site.

+ Order Status Information and Service Updates

We will use your email address to send order status information and feature updates. You can unsubscribe at any time, and thereafter sign in to review your order status information.

+ Surveys

At times Perspectives Coaching Pty Ltd requests information from users through surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information, demographic information and opinions. Survey information will be used for purposes of monitoring or improving the use and satisfaction of our services and programs.

+ Links

Our website may contain links to other sites. Please be aware that Perspectives Coaching Pty Ltd is not responsible for the privacy practices of such other sites. This privacy statement applies solely to information collected by this website.

+ Community Functions

Our website and services may make available to its users feedback reviews, forums, message boards, and/or other community functions. Remember that any information you disclose in these areas becomes public information and you should exercise caution when deciding to disclose your personal, financial or other information. You should use such community functions at your own risk.

+ Access and Correction

At Perspectives Coaching Pty Ltd, we do our best to keep your personal information up-to-date and accurate as this allows us to deliver a better service to you. If you find that any information we hold about you is incorrect, you can contact us at support@pollyannalenkic.com, or as per the contact details below. Please bear in mind that under Australian privacy laws, there may be situations where we cannot provide access to such personal information. For instance, if it would reasonably affect someone else's privacy or may pose a threat to someone's life, health or safety.

In addition to our obligations under the Privacy Act, we also abide by the EU General Data Protection Regulation (GDPR) in the following ways:

  • You may request that we send to you, or give you access to all personal information we hold on you
  • You may exercise your right to be "forgotten". This means that, upon request, we will erase all the personal information that we hold on you.
  • You may also fully withdraw consent to have any of your personal information collected.

For any of these requests, please contact us on support@pollyannalenkic.com or view our full contact details further below.

When no longer required or requested by you, all personal information is destroyed in a secure manner, unless required by law.

For any personal information that is collected by third parties, even when you are visiting our website, it is best to view their privacy policy and seek assistance from those parties directly.

+ Changes to the Privacy Policy

Perspectives Coaching Pty Ltd reserves the right to change the terms of this Privacy Policy. Any changes will be posted on this page so encourage you to check this page regularly. Your continued use of the website or the services following any changes to this Privacy Policy will constitute your acceptance of such changes.

If you have enquiries or wish to provide feedback about this policy, please email pollyanna@pollyannalenkic.com

+ Complaints Handling

If you have any complaints or feel that there has been a breach of the Australian Privacy Principles, or a registered APP code, you can contact us at pollyanna@pollyannalenkic.com or via another option below.

If you are not satisfied with the process of making a complaint to us, you may make a complaint to the Information Commissioner on the details below:

Office of the Australian Information Commissioner

  • Address: GPO Box 5218 Sydney NSW 2001
  • Email: enquiries@oaic.gov.au
  • Telephone: 1300 363 992
  • Fax: 02 9284 9666

+ How to Contact Us

We understand that your personal information is important to you and are thrilled that you made it this far! If you have any questions or concerns about this policy or our practices, you can get in touch with us by emailing support@pollyannalenkic.com